Privacy Policy

Scale-A-Ton Elements

Last updated: 14 October 2026

Scale-A-Ton Elements respects your privacy and is committed to handling personal information responsibly, securely and transparently.

This Privacy Policy explains how personal information is collected, used, stored and shared when you visit https://scaleatonelements.com, create a customer account, place an order, make a payment, contact Scale-A-Ton Elements or otherwise interact with the website.

Personal information is processed in accordance with applicable data protection laws, including relevant provisions of Turkish data protection legislation and, where applicable, the European Union General Data Protection Regulation (GDPR) and UK data protection requirements.

1. Who We Are

This website is operated by:

Trading Name: Scale-A-Ton Elements
Business Owner: Rahmi Kocaman
Business Location: İzmit, Kocaeli, Türkiye
Website: https://scaleatonelements.com
Email: [email protected]

Scale-A-Ton Elements is an independent business specialising in the design, manufacture and international sale of scale modelling accessories.

The business owner is responsible for determining how and why personal information collected through this website is processed.

For privacy-related questions or requests, please contact the email address above.

2. Information We Collect

Depending on how you use the website, the following categories of personal information may be collected:

Customer and Contact Information

Name and surname
Billing and delivery addresses
Email address
Telephone number, where provided or required for delivery
Company or business information, where applicable

Order and Transaction Information

Products purchased, quantities and prices
Order numbers and purchase history
Shipping methods and delivery information
Payment status, transaction references and refund records
Applicable taxes, shipping charges and import-related information
Order notes, enquiries and customer service correspondence

Customer Account Information

If you choose to create an account, the website may store your account identification details, login credentials in protected form, saved addresses and order history.

Technical and Security Information

The website may process IP addresses, browser and device information, session identifiers, security logs and technical information necessary for website operation, fraud prevention and troubleshooting.

Scale-A-Ton Elements does not store customers’ complete payment card numbers or card security codes (CVV).

3. How We Use Your Information

Personal information is processed for the following purposes:

Receiving, confirming and managing orders.
Checking product availability and administering inventory.
Processing payments and confirming transaction status.
Preparing, packing and dispatching purchased products.
Calculating and displaying shipping charges and applicable taxes during checkout.
Preparing invoices and maintaining transaction records.
Providing shipment tracking and delivery notifications.
Managing optional customer accounts and purchase histories.
Responding to enquiries, complaints, cancellation requests and refund requests.
Preventing fraudulent transactions, unauthorised access and misuse of the website.
Maintaining accounting, tax and legally required business records.
Complying with applicable legal obligations and lawful requests from authorities.

Where applicable, personal information is processed on appropriate legal grounds, including the performance of a purchase contract, compliance with legal obligations, legitimate business interests and consent where legally required.

Personal information is not sold or rented to third parties.

4. Orders and Order Processing

Scale-A-Ton Elements operates an online store selling physical products from available inventory.

Products offered for purchase are held in stock. The store does not accept pre-orders or backorders.

Customers select products, review their order details and shipping charges, and complete payment through the checkout process.

Following successful payment confirmation, the information provided during checkout is used to prepare, pack and dispatch the order.

Orders are normally dispatched within three business days following successful payment confirmation, in accordance with the Shipping & Delivery policy.

Customers receive order-related communications, including payment confirmation, order updates and shipment tracking information where applicable.

Order information may be retained where necessary for customer service, accounting, tax compliance, fraud prevention, dispute resolution and other legitimate or legally required purposes.

5. Payment Processing

Online card payments are processed through PayTR, a third-party payment service provider, using its secure iFrame payment interface integrated with WooCommerce.

When a customer completes a payment, the information necessary to initiate, process, verify and administer the transaction is exchanged with PayTR.

Depending on the transaction, this may include order identifiers, payment amounts, currency information, customer contact information and technical information required for payment security and fraud prevention.

Payment card information entered into the PayTR payment interface is handled through the payment provider’s systems.

Scale-A-Ton Elements does not store customers’ complete payment card numbers, expiration dates or CVV security codes in its WooCommerce order database.

The website receives payment status information and transaction references necessary to confirm orders, administer refunds and maintain appropriate transaction records.

PayTR may process personal information in accordance with its own legal obligations and privacy practices.

For further information about PayTR, please visit https://www.paytr.com/.

6. Shipping and Delivery

To fulfil international orders, relevant personal information may be shared with postal operators, courier companies, customs authorities, customs intermediaries and other logistics providers where necessary.

The information shared may include:

Recipient name
Delivery address and destination country
Telephone number and email address, where required
Product descriptions and quantities
Declared shipment value
Information necessary for customs declarations, import procedures and delivery

Only information reasonably necessary for shipment preparation, transportation, customs clearance and delivery is shared.

International shipping may involve the transfer of relevant information to organisations and authorities outside Türkiye.

7. Cookies and Similar Technologies

The website uses cookies and similar technologies to support essential functions, including:

Maintaining shopping cart contents
Managing customer sessions and account authentication
Remembering cookie consent preferences
Supporting checkout functionality
Maintaining website security and preventing abuse

Optional third-party content or services may use additional cookies or similar technologies where applicable.

Cookie preferences are managed through the website’s consent management system.

Detailed information about cookie categories, purposes and consent options is available in the website’s Cookie Policy.

Visitors can review or change their cookie preferences using the consent management controls available on the website.

8. Embedded Content and YouTube Videos

Some pages may contain videos or other content embedded from third-party services, including YouTube.

Embedded content may allow third-party providers to process technical information or use cookies and similar technologies.

Where consent is legally required, embedded content may be restricted until the visitor provides the appropriate consent.

Interactions with embedded services may also be subject to the relevant third party’s privacy policies.

9. Website Platform, WooCommerce and Customer Accounts

The website operates on WordPress and uses WooCommerce for product listings, shopping cart functionality, checkout, customer accounts and order management.

Guest Checkout

Customers may place orders without creating a registered account.

Information submitted during guest checkout is processed as necessary to complete the purchase, arrange delivery and maintain required transaction records.

Optional Customer Accounts

Customers may voluntarily create an account to manage their personal details, saved addresses and order history.

Account information is used to authenticate customers, provide account-related services and associate purchases with the relevant customer account.

Customers are responsible for maintaining the confidentiality of their login credentials.

Account passwords are handled through WordPress authentication mechanisms and are not stored as readable plain-text passwords.

Customers may request assistance with their account or exercise applicable privacy rights by contacting Scale-A-Ton Elements.

Deleting or closing a customer account does not necessarily require the deletion of transaction records that must be retained for accounting, taxation, legal compliance or legitimate dispute resolution purposes.

10. Data Sharing and Service Providers

Personal information may be shared with third parties only where reasonably necessary for the operation of the business, the fulfilment of orders or compliance with legal obligations.

Relevant categories of recipients may include:

Payment service providers, including PayTR.
Postal operators and international shipping companies.
Customs authorities and customs processing intermediaries.
Website hosting, infrastructure and technical service providers.
Accounting, tax and other professional advisers where necessary.
Public authorities where disclosure is legally required.

Service providers may process information on behalf of Scale-A-Ton Elements or under their own applicable legal responsibilities, depending on the nature of the service.

Scale-A-Ton Elements does not sell personal information to advertisers, data brokers or other third parties.

11. International Data Transfers

Scale-A-Ton Elements is based in Türkiye and serves customers in multiple countries.

Personal information may be processed in Türkiye and may be transferred to other countries when necessary for payment processing, international shipping, customs clearance, website operation or other legitimate business activities.

Different countries may have different data protection standards.

Where applicable law requires specific safeguards or legal mechanisms for international transfers, such requirements will be observed.

International shipping necessarily involves the communication of certain recipient and shipment details to the organisations responsible for transporting, clearing and delivering an order.

12. How Long We Keep Your Information

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal and regulatory obligations.

Different categories of information may be retained for different periods.

For example:

Order and transaction records may be retained for accounting, taxation, customer service and legal compliance.
Customer account information may be retained while an account remains active or as otherwise necessary for legitimate purposes.
Customer correspondence may be retained where necessary to resolve enquiries, complaints or disputes.
Technical and security information may be retained for periods appropriate to maintaining website security and investigating potential misuse.

Where personal information is no longer required, it may be deleted or anonymised, subject to applicable retention obligations.

Customers may request deletion of personal information where permitted by applicable law.

13. Your Privacy Rights

Depending on your location and applicable data protection law, you may have rights concerning your personal information.

These may include the right to:

Request information about personal data held about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally applicable.
Request restriction of certain processing activities.
Object to certain processing activities.
Withdraw consent where processing is based on consent.
Request data portability where applicable.
Obtain information about relevant processing activities and recipients.
Lodge a complaint with the relevant data protection authority.

To exercise applicable privacy rights, please contact:

[email protected]

Additional information may be requested where reasonably necessary to verify the identity of the person making the request.

Requests will be handled in accordance with applicable legal requirements.

14. Security

Scale-A-Ton Elements uses reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include secure website connections, access controls, protected account authentication and appropriate website maintenance practices.

Payment card transactions are processed through the designated payment service provider rather than by storing complete card credentials within the online store.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

15. Changes to This Privacy Policy

This Privacy Policy may be updated to reflect changes in website functionality, payment services, business operations, applicable laws or data processing practices.

The current version will be published on this page together with its most recent update date.

Where legally required, additional notice or consent will be obtained before implementing material changes to relevant processing activities.

16. Contact

For questions concerning this Privacy Policy, the processing of personal information or requests relating to privacy rights, please contact:

Scale-A-Ton Elements
Business Owner: Rahmi Kocaman
Location: İzmit, Kocaeli, Türkiye
Email: [email protected]
Website: https://scaleatonelements.com

For general order and delivery enquiries, customers may also refer to the Contact and Shipping & Delivery pages available on the website.