SHIPPING & DELIVERY

Last updated: 15 October 2026

At Scale-A-Ton Elements, every order is carefully prepared, packed and shipped as a formal commercial export from Türkiye.

  1. ORDER PROCESSING & POSTAL HANDOVER

All products available for purchase are held in stock. I do not accept pre-orders or backorders.

Orders are normally prepared and handed over to the postal operator within 3 business days after successful payment confirmation.

Business days exclude weekends and public holidays in Türkiye.

Please note that postal handover is not necessarily the date on which the shipment leaves Türkiye.

  1. COMMERCIAL EXPORT & CUSTOMS PROCESSING

All products sold by Scale-A-Ton Elements are commercial goods.

International shipments are processed as formal commercial exports from Türkiye and are subject to applicable export and import customs regulations.

Unlike personal parcels, commercial export shipments require additional customs documentation, declarations and clearance procedures.

Following handover to the postal operator, export customs processing may require approximately 5 additional business days before the parcel is released for international transportation.

This export-processing period is separate from the international transit time.

  1. INTERNATIONAL SHIPPING

Scale-A-Ton Elements ships internationally from Türkiye to the countries currently available at checkout.

All shipments are sent using tracked postal or shipping services.

Available shipping destinations are determined by the options displayed during checkout. If your country is not available, I am currently unable to accept an order for delivery to that destination.

  1. SHIPPING COSTS

Shipping charges are calculated automatically at checkout based on the destination and the items in your order.

The applicable shipping cost is displayed before you complete your purchase.

There are no additional shipping charges imposed by Scale-A-Ton Elements after an order has been paid.

  1. ESTIMATED INTERNATIONAL TRANSIT TIMES

Once export customs clearance has been completed and the shipment has entered international transportation, estimated transit times are:

United Kingdom: 7–15 business days
Europe: 7–20 business days
United States: 10–20 business days
Canada: 10–25 business days
Australia and New Zealand: 10–25 business days
Other destinations: 10–30 business days

These are indicative transit estimates and not guaranteed delivery dates.

Actual delivery times may vary depending on destination-country customs processing, postal operations, public holidays and other circumstances outside my reasonable control.

The approximate export customs processing period described above is additional to these international transit estimates.

  1. TRACKING YOUR ORDER

Every shipment includes a tracking number.

Tracking details will be sent by email when they become available.

Please note that tracking events may not immediately reflect every stage of export customs processing. A parcel may have been handed over to the postal operator while still undergoing formal export procedures in Türkiye.

  1. CUSTOMS DUTIES, IMPORT TAXES & REGULATORY CHANGES

International orders are commercial shipments and may be subject to the import regulations of the destination country.

Where import duties, VAT or other charges are expressly stated as collected, prepaid or included at checkout, they will be handled according to those arrangements.

Any prepaid amount covers only the charges specifically identified as collected or prepaid.

Depending on the destination country, shipment value and applicable regulations, additional customs duties, import VAT, clearance fees or postal handling charges may apply if they have not been collected at checkout.

Customs regulations, tariff rates, exemptions and administrative requirements may change following new legislation, government decisions or changes in customs procedures.

Such changes may introduce new charges or modify existing requirements between the date of purchase and the date of importation.

Scale-A-Ton Elements cannot guarantee that destination-country import regulations or charges will remain unchanged during international transportation.

Customers are encouraged to review the import requirements applicable in their country before purchasing.

  1. PACKAGING

All products are individually inspected and carefully packed before shipment.

Special attention is given to protecting delicate resin components during international transportation.

  1. DELAYED, LOST OR DAMAGED SHIPMENTS

If your shipment appears to be significantly delayed, has been lost in transit, or arrives damaged, please contact me with your order number and a description of the issue.

For damaged shipments, photographs of the packaging and affected parts are helpful.

I will investigate the situation and arrange an appropriate solution, including replacement or refund where applicable, in accordance with the Cancellation & Refunds Policy and your statutory consumer rights.

  1. CONTACT

For shipping questions, delivery problems or assistance with an existing order, please contact me through the contact details provided on this website.

Please include your order number when contacting me about an existing purchase.

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