Cancellation & Refunds Policy
Scale-A-Ton Elements
Last updated: 11 October 2026
At Scale-A-Ton Elements, I aim to make every purchase straightforward and provide fair, practical solutions whenever a customer needs assistance.
This policy explains how order cancellations, refunds, damaged products, missing components and replacement requests are handled.
1. Your Right to Cancel
You may cancel your order before dispatch by contacting Scale-A-Ton Elements.
You may also cancel your purchase within 14 days beginning on the day after delivery, without giving a reason.
If applicable consumer law provides a longer cancellation period or additional rights, those rights remain fully protected.
To request cancellation, simply contact customer support with your order number and a clear statement that you wish to cancel.
No explanation is required.
2. No Return Shipping Required
You do not need to return any product to Türkiye to receive an eligible refund or replacement.
Scale-A-Ton Elements waives the physical return requirement for cancellations, refunds and product-related claims.
Once your refund or replacement has been confirmed, you may retain or responsibly dispose of the original product.
This policy is designed to make international purchases easier and avoid unnecessary return shipping procedures.
3. Refunds
When you exercise a valid cancellation right, the refund will include all amounts required under applicable consumer law, including the original standard shipping charge where legally required.
Refunds will be issued without undue delay and within 14 days of receiving your valid cancellation notice, unless a shorter deadline applies under applicable law.
Refunds are normally issued to the original payment method, without additional refund processing fees charged by Scale-A-Ton Elements.
The time required for the refunded amount to appear in your account may depend on your bank or payment service provider.
4. Damaged, Defective, Missing or Incorrect Items
If your order arrives damaged, defective, incomplete or incorrect, please contact Scale-A-Ton Elements.
Include your order number, a short description of the issue and photographs where helpful.
Depending on the circumstances and your applicable consumer rights, an appropriate solution will be arranged, including:
- Replacement components.
- A replacement product.
- A partial or full refund.
Where the issue is our responsibility, agreed replacement items will be sent without additional product or shipping charges.
You will not be asked to ship the affected items back to Türkiye.
There is no special 14-day reporting deadline that limits your statutory rights concerning defective or incorrectly supplied goods.
5. Shipping Damage
If a parcel arrives visibly damaged, photographs of the packaging and affected contents can help resolve the issue.
Please contact customer support so that the damage can be assessed and an appropriate remedy arranged.
Where reasonably possible, retain the packaging until the issue has been reviewed.
6. Lost or Undelivered Shipments
All orders are shipped using tracked international delivery services.
If your shipment is lost or does not arrive, please contact Scale-A-Ton Elements so that the delivery can be investigated.
Where the seller is responsible for non-delivery, an appropriate replacement or refund will be provided in accordance with applicable consumer law.
If delivery is affected by incorrect address details, failure to collect a parcel or other circumstances attributable to the recipient, the situation will be reviewed individually, without restricting any mandatory consumer rights.
7. Product Characteristics
Scale-A-Ton Elements products are precision resin accessories intended for scale modelling.
Normal preparation may include removal of support contact marks, light sanding, cleaning, test fitting or minor adjustments during assembly.
Small manufacturing marks or minor surface variations do not necessarily constitute defects, provided that the product remains suitable for its intended purpose and conforms to its description.
This does not affect your rights concerning genuinely damaged, defective, incomplete or incorrectly supplied products.
8. How to Contact Us
For cancellations, refunds, missing components, damaged items or any other order-related concerns, please contact:
Scale-A-Ton Elements
Email: [email protected]
Website: https://scaleatonelements.com/
Please include your order number whenever possible so your request can be handled efficiently.
9. Consumer Rights
This policy is intended to provide a straightforward and customer-friendly process for resolving purchase-related issues.
Nothing in this policy excludes, limits or overrides any statutory consumer rights under applicable law.
For additional information, please refer to our Terms & Conditions and Distance Sales Agreement, available on our website.